Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What kind of leather is used for your bags and accessories?
We exclusively use high-quality, full-grain cow leather. Most of our collections feature 'Wax Pull-up' leather, known for its soft feel and vintage look that only gets better with age.
How should I maintain my Chesterfield product?
We recommend using our specialized leather wax to maintain the suppleness and water-resistance of your bag. Simply apply a small amount with a soft cloth to treat scuffs and restore the original shine.
What is the estimated delivery time for my order?
Orders placed before 4:00 PM CET are typically shipped the same day. Delivery within Europe usually takes 2-4 business days, while international shipping may take 5-8 business days.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. You can initiate a return through our online portal to receive a refund or exchange.
Do your products come with a warranty?
Yes, we provide a 2-year comprehensive warranty on all our products covering manufacturing defects and hardware issues to ensure your long-term satisfaction.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna (Pay Later), and various local payment methods like iDEAL and Bancontact.